FAQ
How do I Order?Click on Add to Cart to add an item to your PayPal Shopping Cart. You also have the option of Ordering via the Online Order Form Page for large items or custom orders. Paypal customers ordering software get electronic delivery via a web link and password. Allow 24 hours for processing of orders.
Which Operating Systems are Supported?
Windows 2000, XP, Vista, Windows 7 and Windows Server 2008 are supported. For certain regional language versions of Windows, additional region specific dll's should be installed. The regions affected are Germany, Japan, Switzerland, Italy, France, Spain. See http://msdn.microsoft.com/en-us/vbrun/ms788708.aspx .
Is 64 bit Supported?
The software are all 32 bit apps and will run under wow 64 on 64 bit Windows.
When I install on Vista, I get an Unidentified Program wants to Access your Computer Message.
This is normal Vista behavior when User Access Control is enabled. Click Allow to allow setup to proceed.
Setup/Uninstall Error?
Setup should be run on a clean system without any other apps running. If an error is encountered, the best procedure is to restart Windows and install on a clean system.
The Comma Decimal (European) Format Does Not Work
Currently, only the period as the decimal separator is supported. Set your system numeric decimal format to a period.
Plotting Error When I try to Plot Data
This error can happen for a variety of reasons. The usual source of this error is incorrectly formatted data. Blank rows and mixed numeric/non numeric data can produce errors. Check the required data format for the particular program.
The Document will not Print
The most likely cause is incorrect paper size. Select A4 paper size in the printer dialog box to print your document.
Which Paper Sizes are Supported?
This depends on your printer and driver. Practically all printers support A4/Letter paper sizes, so if you keep to these sizes you should not have any printing problems. Our software will also print A5, A3, A2, A1, C Sheet, D Sheet and Custom sizes, if these are supported by your printer driver. However, there is no guarantee they will be compatible with all printers.
Why Don't the Diagrams Display Equal X and Y Axes When a Scale of 1:1 is Selected
This problem usually occurs when the display resolution is set incorrectly. Adjust the display resolution to the correct settings.
Can Diagrams be Exported into Other Applications?
The easiest way to export a diagram is to save it as a bitmap. For high quality, we recommend using a pdf or bitmap printer driver, available from third party suppliers on the internet. If you are having problems exporting diagrams, we will convert diagrams created with our applications into the following formats for $5.00 per diagram.
Adobe Illustrator AI
Adobe PDF
Corel Media Exchange CMX
Scalable Vector Graphics SVG
Windows Bitmap (High Resolution)
Updating Programs
Periodically, programs are updated to fix bugs or add or change features. Free updates can be obtained via the internet using the updater ftp programs builtin to to the applications.
Invalid Password
When updating the program using the builtin updater, the updater reports an invalid password while trying to login to the server. This usually occurs if the passwords have been reset on the server by the administrator. This can happen due to routine server maintenance. To fix, a new password must be requested from support.
3D Views Do Not Display Correctly
3D view requires a graphics accelerator that supports OpenGL and has sufficient memory available to it. If the 3D view does not display properly or is slow to respond, your graphics accelerator either does not support OpenGL or has insufficient memory available. This problem can usually be fixed by selecting a lower resolution and/or color scheme. For example, replacing windows aero with windows basic scheme. Also, increasing system ram (shared graphics) or video ram (on graphics card) will solve the problem.